Author Topic: Service work on Dodges originally sold in Canada?  (Read 382 times)

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Offline Mad Max

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Service work on Dodges originally sold in Canada?
« on: October 16, 2020, 05:37:43 pm »
folks - we are looking at a nice 2016 Durango that was originally sold in Canada, and we are being told by several dealerships that because of the original sale being in Canada there are some things to consider, and we have some questions.  Also - this Durango has been on the lot for over a month...and now we think we know why...

First - we are being told that there is no factory warranty to transfer - it was void the moment the car was sold used in the US, which is no real big deal.
Two - servicing the car can be "complicated" (one dealer) or "absolutely no issue at all" (all of the others including the one I trust).
Three - re-sale can also be problematic.

And last - as far as 'parts/computers/switches/dials', is there really any difference at all between an American-origin or Canadian-origin Dodge?

Can anyone pls confirm or dispel the stigma of a Canadian-origin car?

Thanks,
- Sam
« Last Edit: October 16, 2020, 06:11:35 pm by Mad Max »
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    Offline mopar65pa

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #1 on: October 16, 2020, 06:22:32 pm »
    Sounds like a question for Lanty or David as they were/are parts guys.
    I'd rather push a DODGE than drive a chevy or a ford!!!!!!
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    Offline Elwenil

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #2 on: October 16, 2020, 06:29:55 pm »
    The warranty is void in the US.  As far as working on it, there are a few parts on some models that would be specific to the country of origin, but for the most part it shouldn't be too much of an issue to work on.  Our shop has worked on a couple Canadian vehicles with no issues other than the lack of a warranty being a bit of a shock to the owner.  Still, even a small headache is still a headache and I would avoid it.
    L.Clemons

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    Offline u2slow

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #3 on: October 17, 2020, 12:04:01 pm »
    The major criteria used to be country-of-manufacture. A Canadian-market, US-built vehicle (1st vin digit "1") being brought back to the US was exempt from a bunch of stuff. It gets treated like a US-resident that was only away for a visit.  ;D

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    Offline 712edf

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #4 on: October 17, 2020, 12:46:45 pm »
    I walked into our local "Ram/Dodge" dealer 3 weeks ago, went to the parts dept searching for a mechanical fuel pump for an LA 318. I thought I might get lucky, Dodge made those engines for quite a while. This dealer, although it had changed hands a dozen times, had been in the same building for decades. Maybe one was laying back there on a shelf. Maybe an overpriced Made in USA one. I was wrong.

     I was told that it was difficult to get any parts for a vehicle older than 2009.

    Yes 2009. I realize that's 11 years old, but this just goes to show you that what is being "manufactured" these days is basically considered disposable, much like a laptop or phone.

    So I'm not surprised by what the not will NOT honor these days.

    Bucky
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    Offline Elwenil

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #5 on: October 17, 2020, 01:43:00 pm »
    Basically it is supply and demand.  If there are enough sales for a part, it will stay on the books and be produced and sold.  Once it drops below their criteria for stocking, then it is discontinued and no longer produced or sold and the remaining stock is either scrapped or sold to obsolete parts dealers.

    And yes, it can be hard to get certain parts for certain models after they are 10 years old, that has always been the case with Mopar for as long as I have been involved with them.  I first got a job in a Parts Dept in 1994 and even then parts for my '84 Ramcharger were rare and not stocked.  Certain things that had been in use for decades still had a demand and could be found easily, like small block water pumps, fuel pumps or voltage regulators, but as fewer and fewer people went to the dealer to demand the part, they were phased out.  I remember trying to get all the brackets to convert my '84 Ramcharger to the 100A alternator, and one was unavailable.  All the others I could get new, but one I had to fabricate as I couldn't find a used one.  A year later, the alternator and all the brackets were discontinued.  But it was '95 and those brackets hadn't been used since '87 and demand was low to begin with.  Today, as it was in the '90s, low demand things like interior trim are next to impossible to get 5-6 years after the model was last produced.  10 years, just about everything but common sheetmetal and mechanical items are gone.  We have reached the age where a $400 module can cripple an otherwise perfectly good vehicle, simply because it is rare for it to fail and no one makes it.  Sometimes you can find a used one, sometimes there are tricks that can be done to get the correct VIN in the module so it will work correctly.  Other times it's a parts vehicle as there is no way to repair it. 

    But parts being phased out is no mystery and no conspiracy, it's simple math.  Once it's not profitable, it's dropped.  I don't order or keep low demand parts in my Parts Dept for the same reason FCA doesn't.  If I can't sell it, it takes up space and capital that would be better used for a part that will actually sell, generate profit and make my numbers look good so I can continue to remain employed.  ;D
    L.Clemons

    1988 Ramcharger AW450-318EFI-NP435 4 speed-NP205 Transfer Case-Dana 60s-Braden Wormdrive Front Winch

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    I am the unknown Will,
    The Anger that threatens glory and ruin:
    Lord of Storms am I,
    in heaven high and caverns deep.
    I am the Father of the War,
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    Offline u2slow

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #6 on: October 17, 2020, 02:15:01 pm »
    This dealer, although it had changed hands a dozen times, had been in the same building for decades. Maybe one was laying back there on a shelf. Maybe an overpriced Made in USA one. I was wrong.

    I was told that it was difficult to get any parts for a vehicle older than 2009.

    Dealers are in the business to sell cars... not warehouse parts. Think about how the iPhone/Apple store works ....  ;)
    DD: 90 D250 6BT|5spd|D60/3.54/Lockright
    Tow/haul: 93 W250 Club 6BTA|5spd|D60/80/3.54/Lockright|4" lift|35's|HX35|5x.012s|4" pipe
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    Offline Mad Max

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #7 on: October 17, 2020, 04:12:02 pm »
    thanks all - we've decided to pass on it, but for more reasons than just its country of origin.
    2002 Dakota Quad Cab 4x4 - 440/46rh/Atlas4/D60/14b/40s
    2007 Cummins Ram 3500 Megadually 4x4 "Big Mack" - 5.9/G56 6-speed
    2016 Durango Citadel AWD - 5.7 Hemi/8-spd auto
    1952 Willys M-38 "Poncho"

                    .there's always a way...

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    Offline 712edf

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #8 on: October 17, 2020, 08:29:55 pm »
    Dealers are in the business to sell cars... not warehouse parts. Think about how the iPhone/Apple store works ....  ;)
    I haven't bought a car (new or used) from a dealer in 25 years, and never will. Same for parts/service. Not that loss of my business amounts to anything. They've got sheep like my neighbor who needs a new $70K KingRanch every 2 years.

    Funny thing though, they had posters of 69 Chargers plastered on their wall. Living off of the heritage. Hypocrites

    I don't have an iPhone either, but my wife does so they get my $ anyhow.

    Bucky
    « Last Edit: October 17, 2020, 08:34:33 pm by 712edf »
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    Offline Elwenil

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #9 on: October 18, 2020, 06:36:46 am »
    So you refuse to buy parts at a dealership and then are upset when they no longer carry an obsolete part you wanted?  Perhaps if more people like you did buy parts at the dealer, they would be profitable and in inventory a lot longer.
    L.Clemons

    1988 Ramcharger AW450-318EFI-NP435 4 speed-NP205 Transfer Case-Dana 60s-Braden Wormdrive Front Winch

    2018 Ram 2500HD Crew Cab 4WD 5.7L

    I am the unknown Will,
    The Anger that threatens glory and ruin:
    Lord of Storms am I,
    in heaven high and caverns deep.
    I am the Father of the War,
    Odin for you, Wotan for him,
    Wayfarer, Wanderer, beggar, king,
    numen, genius, strength and ring.

    Offline 712edf

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    Re: Service work on Dodges originally sold in Canada?
    « Reply #10 on: October 18, 2020, 12:16:55 pm »
    So you refuse to buy parts at a dealership and then are upset when they no longer carry an obsolete part you wanted?  Perhaps if more people like you did buy parts at the dealer, they would be profitable and in inventory a lot longer.
    No.... I tried to buy a part at the dealer, as a last resort, because the quality of the chinese made aftermarket parts sold by Oreilly's/AutoZone/Napa/etc is lacking. The previous one lasted 3 weeks then the diaphragm started leaking fuel into the crankcase. I went to the dealer for A BETTER part. There was a time when dealers stocked OEM parts, made in USA, that were more expensive but of better quality.

    I understand the dealer not having a part for a 1975 truck. Even when that part was used from the 60's until 1986 & even when they have posters on the wall of the REAL vehicles they once sold.

    That's not what my post was entirely about.

    I don't understand his statement that he had trouble getting parts for ANY vehicle older than 2009. That's what baffled me.

    Bucky
    1975 W600   318  NP540  T223Rockwell tcase, Rockwell front & rear axles, 6.8 ratio